Refund Policy

At Dagmedawer, we want you to be fully satisfied with your Dakota Neoprene Backpack purchase. This Refund Policy outlines the terms, eligibility, and process for requesting refunds, ensuring a transparent and hassle-free experience.

1. Refund Eligibility

To qualify for a refund, your return must meet the following criteria:
  • Timeframe: The request must be initiated within 60 days of delivery (based on the shipping carrier’s delivery confirmation).
  • Product Condition: The Dakota Neoprene Backpack must be unused, unaltered, and in its original packaging—with all tags, accessories, and protective materials intact.
  • Exceptions: Custom or personalized products are not eligible for refunds unless they arrive defective, damaged, or with manufacturing errors (e.g., faulty stitching, incorrect material).

2. Non-Eligible Items

Refunds will not be approved for the following:
  • Products returned after the 60-day window.
  • Items that show signs of wear, damage, or use (e.g., stains, scratches, torn packaging).
  • Lost or stolen packages (claims must be filed with the shipping carrier, as risk of loss passes to you upon delivery).

3. Refund Request Process

Follow these steps to initiate a refund:
  1. Contact Customer Service: Email our team at service@dagmedawer.com with your order number, product name (Dakota Neoprene Backpack), reason for the refund, and photos (if the item is defective or damaged).
  2. Receive Return Authorization: We will review your request within 1–2 business days. If approved, we’ll send a Return Authorization (RA) Number and the address for returning the product.
  3. Ship the Product: Package the backpack securely, clearly mark the RA Number on the outer box, and ship it to the provided address. You are responsible for return shipping costs unless the refund is due to our error (e.g., wrong item shipped, defective product).
  4. Product Inspection: Once we receive the returned item, our team will inspect it to confirm eligibility. We will notify you via email once the inspection is complete.

4. Refund Processing

  • Timeline: Approved refunds are processed within 5–10 business days of passing inspection.
  • Refund Method: Funds will be credited back to the original payment method used for the order (e.g., credit card, debit card, digital wallet).
  • Processing Delays: Note that your payment provider (e.g., bank, credit card company) may take additional time to reflect the refund in your account—this is beyond our control and typically takes 1–3 business days.

5. Special Cases

5.1 Defective or Damaged Products

If your Dakota Neoprene Backpack arrives defective, damaged, or with manufacturing issues:
  • Contact us within 7 days of delivery with photos of the problem and your order number.
  • We will cover all return shipping costs and process your refund within the standard 5–10 business days.
  • You may also opt for a free replacement (if stock is available) instead of a refund—just mention this in your initial email.

5.2 Cancelled Orders

If you cancel an order before it ships (confirmed via our customer service team), we will issue a full refund within 5–10 business days. Once the order has shipped, you must follow the standard return and refund process.

6. Refund Status Inquiries

To check the status of your refund:
  • Email service@dagmedawer.com with your order number and RA Number (if applicable).
  • Reference the confirmation email we sent when your refund was processed—this includes details about the refund amount and payment method.

7. Modifications to This Policy

We may update this Refund Policy periodically to align with business changes. Revised terms will be posted on our website (dagmedawer.com). Your continued use of our services after updates are posted constitutes acceptance of the new policy.