Privacy Policy

This Privacy Policy (“Policy”) explains how Dagmedawer (referred to as “we,” “us,” or “our”) collects, uses, stores, and protects personal information you provide when accessing or using our website dagmedawer.com (the “Website”) or purchasing our products (including the Dakota Neoprene Backpack). By using the Website or engaging with our services, you consent to the practices described in this Policy.

1. Information We Collect

We collect personal information to process orders, improve your shopping experience, and communicate with you. The types of information we gather include:

1.1 Information You Provide Voluntarily

  • Order and Account Details: When placing an order or creating an account, we collect your full name, email address (e.g., service@dagmedawer.com for our communications), shipping address (e.g., 4534 Robinson Drive, Columbus, Ohio, United States), phone number (if provided), and payment information (e.g., credit card details—processed securely via third-party payment providers, not stored directly by us).
  • Communication Data: If you contact our customer service (via email or the Website’s contact form), we collect your message content, inquiry details, and any additional information you share to assist with your request.

1.2 Automatically Collected Information

When you visit the Website, we may collect non-personal and technical information through cookies, web beacons, or server logs, including:
  • Device details (e.g., device type, operating system, browser version).
  • Browsing activity (e.g., pages visited, time spent on the Website, links clicked, referral source).
  • IP address (to approximate location for optimizing shipping and website performance).

2. How We Use Your Information

We use your personal information only for legitimate, business-related purposes, including:
  • Process and Fulfill Orders: Verify your identity, process payments, ship products (using your shipping address), and send order updates (e.g., confirmation, shipping tracking).
  • Customer Service: Respond to your questions, resolve issues (e.g., returns, refunds), and provide support for your purchases.
  • Website Improvement: Analyze browsing data to enhance the Website’s functionality, personalize content, and optimize user experience (e.g., improving navigation or product displays).
  • Communications: Send you essential updates (e.g., refund confirmations, shipping delays) via email. You may opt out of non-essential communications (e.g., promotional offers) at any time by following the unsubscribe link in our emails.

3. How We Protect Your Information

We prioritize the security of your personal data and implement industry-standard measures to prevent unauthorized access, disclosure, or misuse:
  • Secure Storage: Payment information is processed and stored by trusted third-party payment providers (not directly by us) that comply with global security standards (e.g., PCI DSS).
  • Data Encryption: We use encryption technology (e.g., SSL/TLS) to protect data transmitted between your device and our Website.
  • Access Controls: Only authorized team members with a legitimate business need have access to your personal information.
  • Retention Limits: We store your personal information only for as long as necessary to fulfill the purposes outlined in this Policy (e.g., order history is retained for tax and record-keeping purposes) or as required by law. Once no longer needed, data is securely deleted or anonymized.

4. Third-Party Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only with trusted third parties who assist us in operating our business, and these parties are required to protect your data and use it only as instructed:
  • Payment Providers: To process payments (e.g., verifying card details and completing transactions).
  • Shipping Carriers: To deliver your orders (we share your shipping address and contact details to ensure timely delivery and tracking).
  • Service Providers: To maintain the Website (e.g., web hosting, analytics tools) or manage customer communications (e.g., email service providers).
We may also disclose information if required by law (e.g., responding to a court order) or to protect our rights, property, or the safety of our customers or staff.

5. Your Privacy Rights

You have the right to access, correct, or delete your personal information held by us. To exercise these rights:
  • Access/Update: Log into your Website account (if created) to view or edit your personal details (e.g., shipping address).
  • Request Deletion/Correction: Contact our customer service team at service@dagmedawer.com with your request, and we will respond within a reasonable timeframe.
  • Opt Out of Communications: Unsubscribe from non-essential emails by clicking the “unsubscribe” link in any promotional email we send.
Please note that some data (e.g., order records) may be retained for legal or business purposes even if you request deletion.

6. Cookies

Our Website uses cookies (small text files stored on your device) to improve functionality and user experience. Cookies help us remember your preferences (e.g., language settings) and track browsing activity. You can manage or disable cookies through your browser settings, but disabling certain cookies may limit your ability to use all features of the Website (e.g., processing orders).

7. Modifications to This Policy

We may update this Privacy Policy periodically to reflect changes in our data practices or legal requirements. When we make updates, we will post the revised Policy on the Website. Your continued use of the Website or our services after the update constitutes your acceptance of the new terms. We recommend reviewing this Policy regularly for any changes.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: