Contact Us

At Dagmedawer, we’re here to help with all your questions—whether you need support with an order, have questions about the Dakota Neoprene Backpack, or want to share feedback. Reach out through the channels below, and our team will respond promptly to assist you.

1. Customer Service Email

For the fastest and most detailed support (including order issues, returns, refunds, or product inquiries), email our team directly:
  • Email Address: service@dagmedawer.com
  • We aim to respond to all emails within 1–2 business days, and we’ll always reference your order number (if provided) to resolve issues efficiently.

2. Visit Our Website

Our website is your go-to resource for instant information and self-service options:
  • Website: dagmedawer.com
    • Browse the full details of the Dakota Neoprene Backpack (including specs and care tips).
    • Track your order status (once shipped, you’ll receive a tracking link via email).
    • Review our Terms Of Use, Terms Of Purchase, and Privacy Policy for answers to common policy questions.

3. Mailing Address

For formal correspondence (e.g., returns that require physical shipment, business inquiries), send mail to our team’s location:
  • Address: 4534 Robinson Drive, Columbus, Ohio 38401, United States
  • Note: For return shipments, always first contact us at service@dagmedawer.com to get a return authorization number—this ensures your return is processed quickly.

4. Common Inquiries (Quick Tips)

To save you time, here are answers to questions we get most often:
  • Shipping Updates: Orders ship in 1–3 days and arrive in 6–12 days (or faster with expedited shipping). Track your order via the link in your shipping confirmation email.
  • Returns: Eligible items can be returned within 60 days—start the process by emailing us with your order number.
  • Payments: All prices are in USD, and we accept major credit cards, debit cards, and digital wallets (see checkout for full options).